The purpose of this program is to educate the learner about operationalizing quality.   After studying the information presented here, you will be able to-

• Determine the steps of a quality survey; discuss components of risk management
• Discuss components of case management
• Describe the steps in managing a budget
• Identify key contributions of quality oversight group, quality champions, and consultants
• Analyze strengths and weaknesses of various performance improvement team structures
• Determine key objective performance measures

The purpose of this program is to educate the learner about quality assurance-medical errors. After studying the information presented here, you will be able to - 

• Outline the major characteristics of quality assurance-medical error topics discussed
  
• Summarize the clinical implications of quality assurance-medical error topics discussed
  
• Review the overall importance of quality assurance-medical topics discussed

The purpose of this program is to educate the learner about quality design and collection.  After studying the information presented here, you will be able to - 

• Discuss determining customer needs
• Describe data definition and inventory listing activities
• Describe general data collection methodologies and related issues
• Discuss confidentiality and data control
• Analyze strengths and weaknesses of data collection computer software applications

The purpose of this program is to educate the learner about quality education and training.  After studying the information presented here, you will be able to - 

• Discuss planning and implementation of process improvement and quality education
• Describe educational strategies of quality
• Describe applying change theory to facilitate organizational improvements
• Specify criteria and formats for accreditation training
• Discuss patient healthcare rights

The purpose of this program is to educate the learner about quality evaluation and integration.  After studying the information presented here, you will be able to - 

• Discuss evaluation of quality team performance
• Describe evaluation of various quality reports
• Describe regulatory and accreditation issues the apply to quality integration within an organization

The purpose of this program is to educate the learner about quality interpretation and communication.  After studying the information presented here, you will be able to - 

• Describe processes for interpreting quality reports
• Discuss various means of managing communication with various member of the organization
• Identify key components of performance improvement reports
• Discuss key communication venues and formats for quality information

The purpose of this program is to educate the learner about quality measurement and analysis.  After studying the information presented here, you will be able to - 

• Describe basic statistical techniques to describe data
• Discuss various means of data measurement and display
• Identify key components of statistical process control
• Analyze data using statistical techniques

The purpose of this program is to educate the learner about quality patient safety.  After studying the information presented here, you will be able to - 

• Discuss patient safety priorities at the strategic level
• Describe educational strategies of quality; describe applying change theory to facilitate organizational improvements
• Specify criteria and formats for accreditation training
• Discuss patient healthcare rights

The purpose of this program is to educate the learner about quality planning and implementation.  After studying the information presented here, you will be able to - 

• Discuss planning and implementation of process improvement activities
• Describe selection and implementation of clinical practice guidelines/pathways
• Describe applying for external quality awards; and specify criteria to have high functioning teams

The purpose of this program is to educate the learner about quality strategic leadership.  After studying the information presented here, you will be able to - 

• Describe the basic concepts of strategic management
• Identify various tools for performance measurement/performance improvement
• Describe culture characteristics promoting quality
• Describe quality models
• List steps to facilitate quality improvement changes