The purpose of this program is to inform nurses about case management-advocacy and outcomes. After studying this information, you will be able to-

• Be able to discuss the advantages of autonomy
• Know how service integration is helpful
• Be able discuss how performance improvement enhances patient care outcomes
• Know the advantages of outcome focused care
• Be able to discuss how care of whole person; body, soul, mind, spirit is contained in advocacy

The purpose of this program is to inform nurses about the management of claims and finances. After studying this information, you will be able to-

• Be able to discuss the relationship between claims personnel and Case Managers
• Know the potential concerns of Case Managers in the areas of costs and finances
• Be able to discuss the issues of costs in Case Management; and know principles of finances in Case management

• Be able to discuss the philosophy of Case Management
• Working knowledge of the vocabulary and definitions used in Case Management
• Be able to name the six domains of Case Management
• Be able to discuss the primary activities of Case Managers

The purpose of this program is to inform nurses about education and clinical management. After studying this information, you will be able to-

• Be able to discuss aspects of pathophysiological conditions in disease management
• Be able to discuss aspects of psychosocial conditions in disease management
• Know the aspects of education and referrals relevant to Case Management
• Be able to discuss the key professionals used for consultation in Case Management

The purpose of this program is to inform nurses about information management ina case. After studying this information, you will be able to-

• Know the tools used in collection of data
• Know the aspects of Data Management used to practice Case Management
• Be able to discuss the processes used in Case Management Data Management

The purpose of this program is to inform nurses about the legal issues in a case. After studying this information, you will be able to-

• Know the Patient Bill of Rights; know the aspects of consent and disclosure
• Be able to discuss the issues of liability in Case Management
• Be able to discuss conflict of interest; and know the regulations and policies (ADA)

The purpose of this program is to inform nurses about the principles and concepts in nursing case management. After studying this information, you will be able to-

• Be able to discuss the principles of nursing case management
• Know the definitions of key principles used in the practice of nursing case management
• Discuss the principles of privacy and confidentiality in the practice of case management
• Know how the integration of services provided is integral to case management

The purpose of this program is to educate the learner about continuous quality improvement.  After studying the information presented here,you will be able to-

• Outline the major characteristics of the continuous quality improvement topics discussed
• Summarize the clinical implications of the continuous quality improvement topics discussed
• Review the overall importance of the continuous quality improvement topics discussed

The purpose of this program is to educate the learner about ethics.  After studying the information presented here,you will be able to-

• To become familiar with ethics theories, terminology, and principles
• To learn to apply ethical principles to daily nursing practice

The purpose of this program is to educate the learner about ethics and processes.  After studying the information presented here,you will be able to-

• Be able to discuss the alternatives when ethics and conflicts arise in Case Management
• Know the potential concerns of Case Managers in the area of ethics and morality
• Be able to discuss the issues of ethics in Case Management
• Know principles of ethics in Case management

The purpose of this program is to educate the learner about financial management-accounting.  After studying the information presented here,you will be able to-

• Be able to discuss the elements of accounting
• Develop a knowledge of the vocabulary and definitions used in accounting
• Be able to discuss the objectives of accounting; and understand the types of activities in accounting

The purpose of this program is to educate the learner about financial management-budgets.  After studying the information presented here,you will be able to-

• Be able to discuss the elements of budget management
• Develop a knowledge of the vocabulary and definitions used in budget management
• Be able to discuss the objectives of budget management
• Understand the types of activities in budget management

The purpose of this program is to educate the learner about financial management-economics.  After studying the information presented here,you will be able to-

• Discuss the elements of economics
• Develop a knowledge of the vocabulary and definitions used in economics
• Be able to discuss the objectives of economics
• Understand the types of activities in economics

The purpose of this program is to educate the learner about financial management-financial statements.  After studying the information presented here,you will be able to-

• Discuss the elements of financial statements
• Develop a knowledge of the vocabulary and definitions used in financial statements
• Be able to how financial statements are used
• Understand the types of financial statements

The purpose of this program is to educate the learner about financial management. After studying the information presented here, you will be able to-

• Outline the major characteristics of the fiscal management topics discussed
• Summarize the clinical implications of the fiscal management topics discussed
• Review the overall importance of the fiscal management topics discussed

The purpose of this program is to educate the learner about financial management-introduction.  After studying the information presented here,you will be able to-

• Discuss the elements of financial management
• Develop a knowledge of the vocabulary and definitions used in financial management
• Discuss the objectives of financial management
• Understand the types of activities in financial management

The purpose of this program is to educate the learner about financial management-marketing.  After studying the information presented here,you will be able to-

• Be able to discuss the elements of marketing
• Develop a knowledge of the vocabulary and definitions used in marketing
• Be able to discuss the objectives of marketing
• Understand the types of activities in marketing

The purpose of this program is to educate the learner about financial management-revenues.  After studying the information presented here,you will be able to-

• Discuss the elements of revenue management
• Develop a knowledge of the vocabulary and definitions used in the revenue aspects of financial management
• Be able to discuss the objectives of revenue management
• Understand the types of activities in revenue management

The purpose of this program is to educate the learner about financial management-strategies.  After studying the information presented here,you will be able to-

• Be able to discuss the elements of strategic management
• Develop a knowledge of the vocabulary and definitions used in strategic management
• Be able to discuss the objectives of strategic management
• Understand the types of activities in strategic management

The purpose of this program is to educate the learner about financial management-cost analysis.  After studying the information presented here,you will be able to-

• Discuss the elements of cost analysis
• Develop a knowledge of the vocabulary and definitions used in cost analysis
• Be able to discuss the objectives of cost analysis
• Understand the types of activities in cost analysis

The purpose of this program is to educate the learner about financial management-healthcare systems.  After studying the information presented here,you will be able to-

• Know the various roles in the healthcare system
• Develop a knowledge of the vocabulary and definitions used in healthcare management
• Be able to discuss the objectives of healthcare management
• Understand the types of activities in healthcare management

The purpose of this program is to educate the learner about financial management-medicare and medicaid.  After studying the information presented here,you will be able to-

• Be able to discuss Medicare and Medicaid
• Develop a working knowledge of the vocabulary and definitions used in Medicare and Medicaid
• Be able to discuss reimbursement tools like DRGs
• Develop a working knowledge of the bills and laws that brought about these programs

The purpose of this program is to educate the learner about financial management-risk and support.  After studying the information presented here,you will be able to-

• Be able to discuss the support used in financial management
• Develop a knowledge of the vocabulary and definitions used in support and controls in financial management
• Be able to discuss the objectives of controls in financial management
• Understand the types of activities in support of financial management

The purpose of this program is to educate the learner about healthcare human resources. After studying the information presented here, you will be able to-

• Describe the key features of human resources management
• State several techniques to motivate employees and improve productivity

The purpose of this program is to educate the learner about healthcare information technology. After studying the information presented here, you will be able to-

• Outline the major characteristics of the information technology topics discussed
• Summarize the clinical implications of the information technology topics discussed
• Review the overall importance of the information technology topics discussed

The purpose of this program is to educate the learner about healthcare and the law. After studying the information presented here, you will be able to-

• To become familiar with legal terminology
• To become familiar with the types of laws affecting hospitals and nursing practice including contract law, employment law, and malpractice law

The purpose of this program is to educate the learner about healthcare leadership. After studying the information presented here, you will be able to-

• Outline the major characteristics of the leadership topics discussed
• Summarize the clinical implications of the leadership topics discussed
• Review the overall importance of the leadership topics discussed

The purpose of this program is to educate the learner about healthcare legal-disclosing medical and other errors. After studying the information presented here, you will be able to-

• Outline the major characteristics of the medical and other error disclosure topics discussed
• Summarize the clinical implications of the medical and other error disclosure topics discussed
• Review the overall importance of the medical and other error disclosure topics discussed

The purpose of this program is to educate the learner about healthcare legal-elder abuse and neglect. After studying the information presented here,you will be able to-

• Recognize patients who are likely to be victims of elder abuse
• Outline how to correctly report and treat abuse

The purpose of this program is to educate the learner about healthcare legal-HIPAA. After studying the information presented here, you will be able to-

• Outline the major characteristics of the HIPAA topics discussed
• Summarize the clinical implications of the HIPAA topics discussed
• Review the overall importance of the HIPAA topics discussed

The purpose of this program is to educate the learner about healthcare legal-proper documentation and recording. After studying the information presented here, you will be able to-

• Outline the major characteristics of the documentation topics discussed
• Summarize the clinical implications of the documentation topics discussed
• Review the overall importance of the documentation topics discussed

The purpose of this program is to educate the learner about  healthcare politics.   After studying the information presented here,you will be able to-

• Outline the major characteristics of the healthcare politics topics discussed
• Summarize the clinical implications of the healthcare politics topics discussed
• Review the overall importance of the healthcare politics topics discussed

The purpose of this program is to educate the learner about healthcare research. After studying the information presented here, you will be able to-

• Outline the major characteristics of the healthcare research topics discussed
• Summarize the clinical implications of the healthcare research topics discussed
• Review the overall importance of the healthcare research topics discussed

The purpose of this program is to educate the learner about  healthcare unions.   After studying the information presented here,you will be able to-

• Outline the major characteristics of the healthcare union topics discussed
• Summarize the clinical implications of the healthcare union topics discussed
• Review the overall importance of the healthcare union topics discussed

The purpose of this program is to educate the learner about human resources and worker's compensaton.   After studying the information presented here,you will be able to-

• Be able to discuss employment at will; develop a knowledge of OSHA
• Acquire a working knowledge of the federal acts that relate to human resources
• Acquire a basic understanding of worker’s compensation

The purpose of this program is to educate the learner about Knowledge Generation and wisdom.   After studying the information presented here,you will be able to-

• Define knowledge
• List three types of decision support
• Describe the difference between decision support systems and expert support

The purpose of this program is to educate the learner about information management.

After studying the information presented here, you will be able to -

• Describe explanations of security issues
• Name explanations of data
• List explanations of information management
• Define knowledge generation

The purpose of this program is to educate the learner about introduction to managed care.  After studying the information presented here, you will be able to - 

• Be able to discuss the origins of managed care
• Develop a knowledge of the vocabulary and definitions used in managed care
• Be able to discuss the workings of managed care
• Understand the types of managed care plans

The purpose of this program is to educate the learner about introduction to risk management.  After studying the information presented here, you will be able to - 

• Be able to discuss the elements of risk management
• Develop a knowledge of the vocabulary and definitions used in risk management
• Be able to discuss the objectives of risk management
• Understand the types of activities involved in risk management

The purpose of this program is to educate the learner about managed care claims and finances.  After studying the information presented here, you will be able to - 

• Be able to discuss the relationship between claims personnel, case managers and managed care
• Know the potential concerns in the areas of costs and finances
• Be able to discuss the issues of costs in managed care
• Know principles of finances in managed care

The purpose of this program is to educate the learner about managed care collaborative care and case management.  After studying the information presented here, you will be able to - 

• Be able to discuss collaborative care
• Develop a working knowledge of the vocabulary and definitions used in case management
• Be able to discuss the case management tools
• Develop a working knowledge of consultation in case management and managed care

The purpose of this program is to educate the learner about managed care disease management and education.  After studying the information presented here, you will be able to - 

• Be able to discuss aspects of pathophysiological conditions in disease management
• Be able to discuss aspects of psychosocial conditions in disease management
• Know the aspects of education and referrals relevant to case management and managed care
• Be able to discuss the key professionals used for consultation in case management and managed care

The purpose of this program is to educate the learner about managed care erisa, regulations, and legal aspects.  After studying the information presented here, you will be able to - 

• Be able to discuss managed care organizations and their regulation
• Develop a working knowledge of the vocabulary and definitions used in managed care organization regulation
• Be able to discuss the managed care models
• Develop a working knowledge of types of managed care plans

The purpose of this program is to educate the learner about managed care ethics and processes.  After studying the information presented here, you will be able to - 

• Be able to discuss the alternatives when ethics and conflicts arise in managed care
• Know the potential concerns in the area of ethics and morality
• Be able to discuss the issues of ethics in managed care
• Know principles of ethics in managed care

The purpose of this program is to educate the learner about managed care information and data.  After studying the information presented here, you will be able to - 

• Be able to discuss managed care information
• Develop a working knowledge of the vocabulary and definitions used in managed care benefits
• Be able to discuss coordination of benefits
• Develop a working knowledge of types of data used managed care

The purpose of this program is to educate the learner about managed care organizations.  After studying the information presented here, you will be able to - 

• Discuss managed care organizations
• Develop a working knowledge of the vocabulary and definitions used in managed care organization
• Be able to discuss the managed care models
• Develop a working knowledge of types of managed care plans

The purpose of this program is to educate the learner about managed care principles, finance, and budgets.  After studying the information presented here, you will be able to - 

• Be able to discuss managed care principles
• Develop a working knowledge of the vocabulary and definitions used in managed care budgets
• Be able to discuss managed care pricing
• Develop a working knowledge the elements of a balance sheet

The purpose of this program is to educate the learner about managed care quality.  After studying the information presented here, you will be able to - 

• Be able to discuss quality care
• Develop a working knowledge of the vocabulary and definitions used in managed care quality
• Be able to discuss the managed care standards
• Develop a working knowledge of types of managed care quality provisions

The purpose of this program is to educate the learner about managed care reimbursement and underwriting.  After studying the information presented here, you will be able to - 

• Be able to discuss managed care reimbursement
• Develop a working knowledge of the vocabulary and definitions used in managed care reimbursement
• Be able to discuss managed care contracts
• Develop a working knowledge of types of managed care contract provisions

The purpose of this program is to educate the learner about managed care terms and acronyms.  After studying the information presented here, you will be able to - 

• Be able to discuss managed care terms
• Develop a working knowledge of the acronyms used in managed care organizations
• Discuss the managed care benefits
• Develop a working knowledge of types of managed care plans

The purpose of this program is to educate the learner about managed care utiliztion and authorization.  After studying the information presented here, you will be able to - 

• Be able to discuss utilization management within managed care
• Develop a working knowledge of the vocabulary and definitions used in managed care UM
• Be able to discuss the managed care UM models
• Develop a working knowledge of types of UM reviews used in managed care

The purpose of this program is to educate the learner about nursing informatics professional practice.  After studying the information presented here, you will be able to - 

• Name four primary roles of nursing informatics specialists
• Describe trends and issues of nursing informatics
• List four issues of ethics in nursing Informatics

The purpose of this program is to educate the learner about nursing informatics system implementation and testing.  After studying the information presented here, you will be able to-

• Name four major activities of implementation and testing
• Describe functional testing methods
• Define system implementation

The purpose of this program is to educate the learner about nursing informatics system evaluation and support.  After studying the information presented here, you will be able to-

• List three major phases of this cycle
• Name activities of this phase in the system life cycle
• Describe the knowledge of process errors

The purpose of this program is to educate the learner about nursing informatics system design.  After studying the information presented here, you will be able to-

• Describe how system design factors into the system life cycle
• List four critical success factors of system design
• Illustrate the importance of quality assurance and Improvement in the phase of system design

The purpose of this program is to educate the learner about nursing informatics system planning.  After studying the information presented here, you will be able to-

• Name the five phases of the system life cycle
• Desribe the concepts and processes involved in system life cycle
• List the functions involved in evaluation, maintenance and support

The purpose of this program is to describe nursing informatics system analysis, at the conclusion of this module the user will be able to-

• Name three major components of systems analysis
• Decribe the process by which each component contributes to the outcomes of systems analysis
• List the requirements and value of requests for proposals

The purpose of this program is to educate the learner about origins of nursing informatics.   After studying the information presented here, you will be able to-

• Name three ways data is represented
• Desribe how audio and video data are derived
• Define confidentiality

The purpose of this program is to educate the learner about communications and data transmissions. After studying the information presented here, you will be able to -

• List five basics of Hardware
• Name explanations of different types of software
• Describe data transmission; be able to provide explanations interfaces and integration
• Define standards and protocols

The purpose of this program is to educate the learner about nursing informatics theories and models.  After studying the information presented here, you will be able to-

• Name the communication models most often used in the practice of nursing informatics
• State four  basics of Ergonomics
• List the human factors that influence the practice of nursing informatics

The purpose of this program is to educate the learner about nursing theory and models. After studying the information presented here, you will be able to-

• Be able to discuss the characteristics of health promotion and illness prevention
• Know the aspects of referrals and consultation relevant to Case Management
• Be able to discuss the key professionals used for consultation in Case Management
• Know the components of Education in CM

The purpose of this program is to educate the learner about nursing theory history. After studying the information presented here, you will be able to-

• Outline the major characteristics of the nursing theory topics discussed
• Summarize the clinical implications of the nursing theory topics discussed
• Review the overall importance of the nursing theory topics discussed

The purpose of this program is to educate the learner about operationalizing quality.   After studying the information presented here, you will be able to-

• Determine the steps of a quality survey; discuss components of risk management
• Discuss components of case management
• Describe the steps in managing a budget
• Identify key contributions of quality oversight group, quality champions, and consultants
• Analyze strengths and weaknesses of various performance improvement team structures
• Determine key objective performance measures

The purpose of this program is to educate the learner about quality design and collection.  After studying the information presented here, you will be able to - 

• Discuss determining customer needs
• Describe data definition and inventory listing activities
• Describe general data collection methodologies and related issues
• Discuss confidentiality and data control
• Analyze strengths and weaknesses of data collection computer software applications

The purpose of this program is to educate the learner about quality education and training.  After studying the information presented here, you will be able to - 

• Discuss planning and implementation of process improvement and quality education
• Describe educational strategies of quality
• Describe applying change theory to facilitate organizational improvements
• Specify criteria and formats for accreditation training
• Discuss patient healthcare rights

The purpose of this program is to educate the learner about quality evaluation and integration.  After studying the information presented here, you will be able to - 

• Discuss evaluation of quality team performance
• Describe evaluation of various quality reports
• Describe regulatory and accreditation issues the apply to quality integration within an organization

The purpose of this program is to educate the learner about quality interpretation and communication.  After studying the information presented here, you will be able to - 

• Describe processes for interpreting quality reports
• Discuss various means of managing communication with various member of the organization
• Identify key components of performance improvement reports
• Discuss key communication venues and formats for quality information

The purpose of this program is to educate the learner about quality measurement and analysis.  After studying the information presented here, you will be able to - 

• Describe basic statistical techniques to describe data
• Discuss various means of data measurement and display
• Identify key components of statistical process control
• Analyze data using statistical techniques

The purpose of this program is to educate the learner about quality patient safety.  After studying the information presented here, you will be able to - 

• Discuss patient safety priorities at the strategic level
• Describe educational strategies of quality; describe applying change theory to facilitate organizational improvements
• Specify criteria and formats for accreditation training
• Discuss patient healthcare rights

The purpose of this program is to educate the learner about quality planning and implementation.  After studying the information presented here, you will be able to - 

• Discuss planning and implementation of process improvement activities
• Describe selection and implementation of clinical practice guidelines/pathways
• Describe applying for external quality awards; and specify criteria to have high functioning teams

The purpose of this program is to educate the learner about quality strategic leadership.  After studying the information presented here, you will be able to - 

• Describe the basic concepts of strategic management
• Identify various tools for performance measurement/performance improvement
• Describe culture characteristics promoting quality
• Describe quality models
• List steps to facilitate quality improvement changes

The purpose of this program is to educate the learner about reimbursement and managed care. After studying the information presented here, you will be able to - 

• To become familiar with reimbursement and managed terminology
• Understand the past and present revenue sources affecting hospitals and nursing practice

The purpose of this program is to educate the learner about risk management-acts.  After studying the information presented here, you will be able to - 

• Be able to discuss the acts related to risk management
• Know two criteria stated by EMTALA
• Be able to discuss the requirements for transfer of ED patients
• Be able to discuss the Americans with Disabilities Act

The purpose of this program is to educate the learner about risk management-ethics.  After studying the information presented here, you will be able to - 

• Be able to discuss the ethics in risk management
• Develop a knowledge of the requirements of Ethics Committees
• Be able to discuss the applications of IRBs in risk management
• Know the four levels of capacity

The purpose of this program is to educate the learner about risk management-quality.  After studying the information presented here, you will be able to - 

• Be able to discuss the aspects of quality
• A working knowledge of the vocabulary and definitions used in quality
• Be able to discuss outcome focused care
• A working knowledge of the primary areas of expertise in risk management

The purpose of this program is to educate the learner about risk management-legal.  After studying the information presented here, you will be able to - 

• Acquire a knowledge of torts
• Develop a knowledge of the vocabulary and definitions of legal terms used in risk management
• Be able to discuss conflict of interest
• Know several types of legal notifications

The purpose of this program is to educate the learner about risk management-programs.  After studying the information presented here, you will be able to - 

• Be able to discuss the processes of programs in risk management
• Develop a knowledge of implementing programs used in risk management
• Be able to discuss essential reviews and analysis used in risk management
• Understand the types of control activities and monitoring used in risk management

The purpose of this program is to educate the learner about risk management-claims management.  After studying the information presented here, you will be able to - 

• Be able to discuss the basics of claims management
• Develop a knowledge of the vocabulary and definitions used in claims management
• Be able to discuss the objectives of claims management
• Understand the various roles in claims management

The purpose of this program is to educate the learner about risk management-regulations and compliance.  After studying the information presented here, you will be able to - 

• Be able to discuss regulations related to risk management
• Develop a knowledge of the compliance required in risk management
• Be able to discuss the difference between fraud and abuse in risk management
• Be able to discuss the FDA’s requirements for reportable events

The purpose of this program is to educate the learner about risk management-report and contracts.  After studying the information presented here, you will be able to - 

• Be able to discuss the essentials of reporting and events
• Develop a knowledge of contracts
• Be able to discuss informed consent
• Understand the basic aspects of telemedicine

The purpose of this program is to educate the learner about risk management-risk financing.  After studying the information presented here, you will be able to - 

• Be able to discuss the basics of risk financing
• Develop a knowledge of the vocabulary and definitions used in risk financing
• Be able to discuss the objectives of risk financing
• Understand requests for proposals

The purpose of this program is to educate the learner about risk management-requirements and tools.  After studying the information presented here, you will be able to - 

• Be able to discuss the education and work requirements of risk managers
• Develop a knowledge of the skills required to work in risk management
• Be able to discuss the applications of risk management
• Be able to discuss the areas of practice in risk management

The purpose of this program is to educate the learner about the roles of a case manager.  After studying the information presented here, you will be able to - 

• Be able to discuss the roles of the nurse case manager
• Know the skills that are needed for the various roles in nursing case management
• Discuss how the patient benefits from each of the roles reviewed

• Distinguish shared governance from participative management 
• Explain the role of the manager in shared governance
• List principles of peer review and its role in professional practice

The purpose of this program is to educate the learner about tools and data in case management.  After studying the information presented here, you will be able to-

• Know the tools used in case management
• Know the aspects of data management used to practice case management
• Be able to discuss the collection methods used in case management data management