• Discuss the history of the development of ambulatory surgery
• Differentiate between the care given in the ambulatory surgical setting and the inpatient setting
• List the factors for a successful ambulatory surgery program
• Describe the different areas of the ambulatory surgery unit

• Be able to discuss the relationship between claims personnel and Case Managers
• Know the potential concerns of Case Managers in the areas of costs and finances
• Be able to discuss the issues of costs in Case Management; and know principles of finances in Case management

• Know the tools used in collection of data
• Know the aspects of Data Management used to practice Case Management
• Be able to discuss the processes used in Case Management Data Management

• Know the Patient Bill of Rights; know the aspects of consent and disclosure
• Be able to discuss the issues of liability in Case Management
• Be able to discuss conflict of interest; and know the regulations and policies (ADA)

The purpose of this program is to educate the learner about continuous quality improvement.  After studying the information presented here,you will be able to-

• Outline the major characteristics of the continuous quality improvement topics discussed
• Summarize the clinical implications of the continuous quality improvement topics discussed
• Review the overall importance of the continuous quality improvement topics discussed

The purpose of this program is to educate the learner about customer service.  After studying the information presented here,you will be able to-

• Learn the principles of good customer service and apply what you have learned to real life situations

The purpose of this program is to educate the learner about ethics.  After studying the information presented here,you will be able to-

• To become familiar with ethics theories, terminology, and principles
• To learn to apply ethical principles to daily nursing practice

The purpose of this program is to educate the learner about ethics and processes.  After studying the information presented here,you will be able to-

• Be able to discuss the alternatives when ethics and conflicts arise in Case Management
• Know the potential concerns of Case Managers in the area of ethics and morality
• Be able to discuss the issues of ethics in Case Management
• Know principles of ethics in Case management

The purpose of this program is to educate the learner about financial management-accounting.  After studying the information presented here,you will be able to-

• Be able to discuss the elements of accounting
• Develop a knowledge of the vocabulary and definitions used in accounting
• Be able to discuss the objectives of accounting; and understand the types of activities in accounting

The purpose of this program is to educate the learner about financial management-budgets.  After studying the information presented here,you will be able to-

• Be able to discuss the elements of budget management
• Develop a knowledge of the vocabulary and definitions used in budget management
• Be able to discuss the objectives of budget management
• Understand the types of activities in budget management

The purpose of this program is to educate the learner about financial management-economics.  After studying the information presented here,you will be able to-

• Discuss the elements of economics
• Develop a knowledge of the vocabulary and definitions used in economics
• Be able to discuss the objectives of economics
• Understand the types of activities in economics

The purpose of this program is to educate the learner about financial management-financial statements.  After studying the information presented here,you will be able to-

• Discuss the elements of financial statements
• Develop a knowledge of the vocabulary and definitions used in financial statements
• Be able to how financial statements are used
• Understand the types of financial statements

The purpose of this program is to educate the learner about financial management. After studying the information presented here, you will be able to-

• Outline the major characteristics of the fiscal management topics discussed
• Summarize the clinical implications of the fiscal management topics discussed
• Review the overall importance of the fiscal management topics discussed

The purpose of this program is to educate the learner about financial management-introduction.  After studying the information presented here,you will be able to-

• Discuss the elements of financial management
• Develop a knowledge of the vocabulary and definitions used in financial management
• Discuss the objectives of financial management
• Understand the types of activities in financial management

The purpose of this program is to educate the learner about financial management-marketing.  After studying the information presented here,you will be able to-

• Be able to discuss the elements of marketing
• Develop a knowledge of the vocabulary and definitions used in marketing
• Be able to discuss the objectives of marketing
• Understand the types of activities in marketing

The purpose of this program is to educate the learner about financial management-revenues.  After studying the information presented here,you will be able to-

• Discuss the elements of revenue management
• Develop a knowledge of the vocabulary and definitions used in the revenue aspects of financial management
• Be able to discuss the objectives of revenue management
• Understand the types of activities in revenue management

The purpose of this program is to educate the learner about financial management-strategies.  After studying the information presented here,you will be able to-

• Be able to discuss the elements of strategic management
• Develop a knowledge of the vocabulary and definitions used in strategic management
• Be able to discuss the objectives of strategic management
• Understand the types of activities in strategic management

The purpose of this program is to educate the learner about financial management-cost analysis.  After studying the information presented here,you will be able to-

• Discuss the elements of cost analysis
• Develop a knowledge of the vocabulary and definitions used in cost analysis
• Be able to discuss the objectives of cost analysis
• Understand the types of activities in cost analysis

The purpose of this program is to educate the learner about financial management-healthcare systems.  After studying the information presented here,you will be able to-

• Know the various roles in the healthcare system
• Develop a knowledge of the vocabulary and definitions used in healthcare management
• Be able to discuss the objectives of healthcare management
• Understand the types of activities in healthcare management

The purpose of this program is to educate the learner about financial management-medicare and medicaid.  After studying the information presented here,you will be able to-

• Be able to discuss Medicare and Medicaid
• Develop a working knowledge of the vocabulary and definitions used in Medicare and Medicaid
• Be able to discuss reimbursement tools like DRGs
• Develop a working knowledge of the bills and laws that brought about these programs

The purpose of this program is to educate the learner about financial management-risk and support.  After studying the information presented here,you will be able to-

• Be able to discuss the support used in financial management
• Develop a knowledge of the vocabulary and definitions used in support and controls in financial management
• Be able to discuss the objectives of controls in financial management
• Understand the types of activities in support of financial management

The purpose of this program is to educate the learner about healthcare human resources. After studying the information presented here, you will be able to-

• Describe the key features of human resources management
• State several techniques to motivate employees and improve productivity

The purpose of this program is to educate the learner about healthcare information technology. After studying the information presented here, you will be able to-

• Outline the major characteristics of the information technology topics discussed
• Summarize the clinical implications of the information technology topics discussed
• Review the overall importance of the information technology topics discussed

This course will be discontinued February 15, 2012.  Please plan to complete the test before the end of that day if you wish to earn contact hours for it.

The purpose of this course it so summarize the major HIT and electronic health record initiatives, concepts, and regulations currently in place as well as a sneak peak at what lies ahead over the next several years. After participants study the information presented here, they will be able to:

• Outline the major characteristics of the information technology topics discussed.
• Summarize the clinical implications of the information technology topics discussed.
• Review the overall importance of the information technology topics discussed.

The purpose of this program is to educate the learner about healthcare and the law. After studying the information presented here, you will be able to-

• To become familiar with legal terminology
• To become familiar with the types of laws affecting hospitals and nursing practice including contract law, employment law, and malpractice law

This course will be discontinued February 15, 2012.  Please plan to complete the test before the end of that day if you wish to earn contact hours for it.

The purpose of this course is to summarizes the critical, current issues in healthcare law and techniques that healthcare professionals can use to avoid healthcare litigation. After participants study the information presented here, they will be able to:

• To become familiar with legal terminology.
• To become familiar with the types of laws affecting hospitals and nursing practice including contract law, employment law, and malpractice law.

The purpose of this program is to educate the learner about healthcare leadership. After studying the information presented here, you will be able to-

• Outline the major characteristics of the leadership topics discussed
• Summarize the clinical implications of the leadership topics discussed
• Review the overall importance of the leadership topics discussed

This course will be discontinued February 15, 2012.  Please plan to complete the test before the end of that day if you wish to earn contact hours for it.

The purpose of this course is to outline the major concepts of healthcare leadership and management that can be applied throughout and individual's career. It is important to learn and understand these concepts because leadership and management principles are typically not emphasized in healthcare education and training. Finally there are concepts unique to healthcare leadership and management that are not seen in other industries. After participants study the information presented here, they will be able to:

• Outline the major characteristics of the leadership topics discussed.
• Summarize the clinical implications of the leadership topics discussed.
• Review the overall importance of the leadership topics discussed.

The purpose of this program is to educate the learner about healthcare legal-complaints, communication, and anger management. After studying the information presented here, you will be able to -

• Recognize complaint, communication and anger problems
• Outline strategies in how to deal with complaints, anger, and communication problems with patients and their families

The purpose of this program is to educate the learner about healthcare legal-disclosing medical and other errors. After studying the information presented here, you will be able to-

• Outline the major characteristics of the medical and other error disclosure topics discussed
• Summarize the clinical implications of the medical and other error disclosure topics discussed
• Review the overall importance of the medical and other error disclosure topics discussed

The purpose of this program is to educate the learner about healthcare legal-domestic violence and child abuse. After studying the information presented here, you will be able to-

• Recognize patients who are likely to be victims of domestic violence and child abuse
• Describe screening techniques for determining whether a patient has been a victim of domestic violence or child abuse
• Outline how to provide patients with information on resources in the community that provide legal aid, shelter, victim counseling, or child protection services

The purpose of this program is to educate the learner about healthcare legal-elder abuse and neglect. After studying the information presented here,you will be able to-

• Recognize patients who are likely to be victims of elder abuse
• Outline how to correctly report and treat abuse

The purpose of this program is to educate the learner about healthcare legal-HIPAA. After studying the information presented here, you will be able to-

• Outline the major characteristics of the HIPPA topics discussed
• Summarize the clinical implications of the HIPPA topics discussed
• Review the overall importance of the HIPPA topics discussed

The purpose of this program is to educate the learner about healthcare legal-malpractice. After studying the information presented here, you will be able to-

• Recognize medical errors, the events that cause them, and strategies to prevent them
• Outline strategies in how to deal with system errors, difficult patients, and difficult professionals

The purpose of this program is to educate the learner about healthcare legal-medication errors. After studying the information presented here, you will be able to-

• Outline the major characteristics of the medication error topics discussed
• Summarize the clinical implications of the medication error topics discussed
• Review the overall importance of the medication error topics discussed

The purpose of this program is to educate the learner about healthcare legal-proper documentation and recording. After studying the information presented here, you will be able to-

• Outline the major characteristics of the documentation topics discussed
• Summarize the clinical implications of the documentation topics discussed
• Review the overall importance of the documentation topics discussed

The purpose of this program is to educate the learner about  healthcare politics.   After studying the information presented here,you will be able to-

• Outline the major characteristics of the healthcare politics topics discussed
• Summarize the clinical implications of the healthcare politics topics discussed
• Review the overall importance of the healthcare politics topics discussed

The purpose of this program is to educate the learner about healthcare research. After studying the information presented here, you will be able to-

• Outline the major characteristics of the healthcare research topics discussed
• Summarize the clinical implications of the healthcare research topics discussed
• Review the overall importance of the healthcare research topics discussed

The purpose of this program is to educate the learner about  healthcare unions.   After studying the information presented here,you will be able to-

• Outline the major characteristics of the healthcare union topics discussed
• Summarize the clinical implications of the healthcare union topics discussed
• Review the overall importance of the healthcare union topics discussed

The purpose of this program is to educate the learner about Knowledge Generation and wisdom.   After studying the information presented here,you will be able to-

• Define knowledge
• List three types of decision support
• Describe the difference between decision support systems and expert support

The purpose of this program is to educate the learner about information management.

After studying the information presented here, you will be able to -

• Describe explanations of security issues
• Name explanations of data
• List explanations of information management
• Define knowledge generation

• Be able to discuss the origins of managed care
• Develop a knowledge of the vocabulary and definitions used in managed care
• Be able to discuss the workings of managed care
• Understand the types of managed care plans

• Be able to discuss the relationship between claims personnel, case managers and managed care
• Know the potential concerns in the areas of costs and finances
• Be able to discuss the issues of costs in managed care
• Know principles of finances in managed care

• Be able to discuss collaborative care
• Develop a working knowledge of the vocabulary and definitions used in case management
• Be able to discuss the case management tools
• Develop a working knowledge of consultation in case management and managed care

• Be able to discuss aspects of pathophysiological conditions in disease management
• Be able to discuss aspects of psychosocial conditions in disease management
• Know the aspects of education and referrals relevant to case management and managed care
• Be able to discuss the key professionals used for consultation in case management and managed care

• Be able to discuss managed care organizations and their regulation
• Develop a working knowledge of the vocabulary and definitions used in managed care organization regulation
• Be able to discuss the managed care models
• Develop a working knowledge of types of managed care plans

• Be able to discuss the alternatives when ethics and conflicts arise in managed care
• Know the potential concerns in the area of ethics and morality
• Be able to discuss the issues of ethics in managed care
• Know principles of ethics in managed care

• Be able to discuss managed care information
• Develop a working knowledge of the vocabulary and definitions used in managed care benefits
• Be able to discuss coordination of benefits
• Develop a working knowledge of types of data used managed care

• Discuss managed care organizations
• Develop a working knowledge of the vocabulary and definitions used in managed care organization
• Be able to discuss the managed care models
• Develop a working knowledge of types of managed care plans

• Be able to discuss managed care principles
• Develop a working knowledge of the vocabulary and definitions used in managed care budgets
• Be able to discuss managed care pricing
• Develop a working knowledge the elements of a balance sheet

• Be able to discuss quality care
• Develop a working knowledge of the vocabulary and definitions used in managed care quality
• Be able to discuss the managed care standards
• Develop a working knowledge of types of managed care quality provisions

• Be able to discuss managed care reimbursement
• Develop a working knowledge of the vocabulary and definitions used in managed care reimbursement
• Be able to discuss managed care contracts
• Develop a working knowledge of types of managed care contract provisions

• Be able to discuss managed care terms
• Develop a working knowledge of the acronyms used in managed care organizations
• Discuss the managed care benefits
• Develop a working knowledge of types of managed care plans

• Be able to discuss utilization management within managed care
• Develop a working knowledge of the vocabulary and definitions used in managed care UM
• Be able to discuss the managed care UM models
• Develop a working knowledge of types of UM reviews used in managed care

The purpose of this program is to educate the learner about nursing informatics professional practice.  After studying the information presented here, you will be able to - 

• Name four primary roles of nursing informatics specialists
• Describe trends and issues of nursing informatics
• List four issues of ethics in nursing Informatics

The purpose of this program is to educate the learner about nursing informatics system implementation and testing.  After studying the information presented here, you will be able to-

• Name four major activities of implementation and testing
• Describe functional testing methods
• Define system implementation

The purpose of this program is to educate the learner about nursing informatics system evaluation and support.  After studying the information presented here, you will be able to-

• List three major phases of this cycle
• Name activities of this phase in the system life cycle
• Describe the knowledge of process errors

The purpose of this program is to educate the learner about nursing informatics system design.  After studying the information presented here, you will be able to-

• Describe how system design factors into the system life cycle
• List four critical success factors of system design
• Illustrate the importance of quality assurance and Improvement in the phase of system design

The purpose of this program is to educate the learner about nursing informatics system planning.  After studying the information presented here, you will be able to-

• Name the five phases of the system life cycle
• Desribe the concepts and processes involved in system life cycle
• List the functions involved in evaluation, maintenance and support

The purpose of this program is to describe nursing informatics system analysis, at the conclusion of this module the user will be able to-

• Name three major components of systems analysis
• Decribe the process by which each component contributes to the outcomes of systems analysis
• List the requirements and value of requests for proposals

The purpose of this program is to educate the learner about origins of nursing informatics.   After studying the information presented here, you will be able to-

• Name three ways data is represented
• Desribe how audio and video data are derived
• Define confidentiality

The purpose of this program is to educate the learner about communications and data transmissions. After studying the information presented here, you will be able to -

• List five basics of Hardware
• Name explanations of different types of software
• Describe data transmission; be able to provide explanations interfaces and integration
• Define standards and protocols

The purpose of this program is to educate the learner about nursing informatics theories and models.  After studying the information presented here, you will be able to-

• Name the communication models most often used in the practice of nursing informatics
• State four  basics of Ergonomics
• List the human factors that influence the practice of nursing informatics

• Be able to discuss the characteristics of health promotion and illness prevention
• Know the aspects of referrals and consultation relevant to Case Management
• Be able to discuss the key professionals used for consultation in Case Management
• Know the components of Education in CM

• Outline the major characteristics of the nursing theory topics discussed
• Summarize the clinical implications of the nursing theory topics discussed
• Review the overall importance of the nursing theory topics discussed

• Determine the steps of a quality survey; discuss components of risk management
• Discuss components of case management
• Describe the steps in managing a budget
• Identify key contributions of quality oversight group, quality champions, and consultants
• Analyze strengths and weaknesses of various performance improvement team structures
• Determine key objective performance measures

• Explain the clinical presentation of the prevention of medical error topics discussed
• Formulate the clinical work-up and evaluation of the prevention of medical error topics discussed
• State the current therapy of the prevention of medical error topics discussed
• List the potential complications of the prevention of medical error topics discussed

• Explain the clinical presentation of the prevention of medical error topics discussed
• Formulate the clinical work-up and evaluation of the prevention of medical error topics discussed
• State the current therapy of the prevention of medical error topics discussed
• List the potential complications of the prevention of medical error topics discussed

The purpose of this program is to educate the learner about quality assurance-medical errors. After studying the information presented here, you will be able to - 

• Outline the major characteristics of quality assurance-medical error topics discussed
  
• Summarize the clinical implications of quality assurance-medical error topics discussed
  
• Review the overall importance of quality assurance-medical topics discussed

This course will be discontinued February 15, 2012.  Please plan to complete the test before the end of that day if you wish to earn contact hours for it.

The purpose of this course is to outline the most common causes of medical errors and ways to avoid them in everyday practice. Decreasing medical errors not only will improve the quality of healthcare delivered but will also help to decrease the number of healthcare malpractice cases that occur.

• Outline the major characteristics of quality assurance -medical error topics discussed.
• Summarize the clinical implications of quality assurance -medical error topics discussed.
• Review the overall importance of quality assurance -medical topics discussed.

• Discuss determining customer needs
• Describe data definition and inventory listing activities
• Describe general data collection methodologies and related issues
• Discuss confidentiality and data control
• Analyze strengths and weaknesses of data collection computer software applications

• Discuss planning and implementation of process improvement and quality education
• Describe educational strategies of quality
• Describe applying change theory to facilitate organizational improvements
• Specify criteria and formats for accreditation training
• Discuss patient healthcare rights

• Discuss evaluation of quality team performance
• Describe evaluation of various quality reports
• Describe regulatory and accreditation issues the apply to quality integration within an organization

• Describe processes for interpreting quality reports
• Discuss various means of managing communication with various member of the organization
• Identify key components of performance improvement reports
• Discuss key communication venues and formats for quality information

The purpose of this program is to educate the learner about quality measurement and analysis.  After studying the information presented here, you will be able to - 

• Describe basic statistical techniques to describe data
• Discuss various means of data measurement and display
• Identify key components of statistical process control
• Analyze data using statistical techniques

• Discuss patient safety priorities at the strategic level
• Describe educational strategies of quality; describe applying change theory to facilitate organizational improvements
• Specify criteria and formats for accreditation training
• Discuss patient healthcare rights

• Discuss planning and implementation of process improvement activities
• Describe selection and implementation of clinical practice guidelines/pathways
• Describe applying for external quality awards; and specify criteria to have high functioning teams

• Describe the basic concepts of strategic management
• Identify various tools for performance measurement/performance improvement
• Describe culture characteristics promoting quality
• Describe quality models
• List steps to facilitate quality improvement changes

The purpose of this program is to educate the learner about reimbursement and managed care. After studying the information presented here, you will be able to - 

• To become familiar with reimbursement and managed terminology
• Understand the past and present revenue sources affecting hospitals and nursing practice

• Be able to discuss the roles of the nurse case manager
• Know the skills that are needed for the various roles in nursing case management
• Discuss how the patient benefits from each of the roles reviewed

• Distinguish shared governance from participative management 
• Explain the role of the manager in shared governance
• List principles of peer review and its role in professional practice

This course will be discontinued February 15, 2012.  Please plan to complete the test before the end of that day if you wish to earn contact hours for it.

The goal of this program is to explore ways to implement new shared governance models and revitalize already established but waning ones. After participants study the information presented here, they will be able to:

• Describe a checklist for designing a shared governance model
• Explain the implementation process for organizational and unit-based structures
• Identify how to formulate bylaws.

This course will be discontinued February 15, 2012.  Please plan to complete the test before the end of that day if you wish to earn contact hours for it.

The goal of this program is to identify the roles of managers in a shared governance model. After participants study the information presented here, they will be able to —

• Describe differences between managers’ roles in traditional and shared governance healthcare organization.
• Discuss the manger’s role in supporting the cost, return on investment, and participation in a shared governance model.
• Identify managers’ role in ensuring essential education for themselves and staff.

This course will be discontinued February 15, 2012.  Please plan to complete the test before the end of that day if you wish to earn contact hours for it.

The goal of this program is to explain how managers and staff can implement a mechanism for appropriate peer review with a shared governance model. After participants study the information presented here, they will be able to —

• Define the tenets of professional practice
• Describe the role of shared governance in self regulation
• List six principles of nursing peer review and its role in professional practice

• Know the tools used in case management
• Know the aspects of data management used to practice case management
• Be able to discuss the collection methods used in case management data management